Privacy Policy

1. What We Do With Your Information

When you purchase something from Raecare, as part of the buying and selling process, we collect the personal information you give us — including your name, contact number, shipping/billing address, and email address. This information is used to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate shipping and delivery updates

  • Notify you about promotions, new products, or changes to our store (with your consent)

We value your trust and are committed to safeguarding your personal data in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010.

2. Consent

How do we get your consent?

By placing an order or submitting your personal information to us — whether to make a purchase, complete a return, or request delivery — we assume you consent to the collection and use of that information for that specific purpose only.

Email Marketing:

With your express permission (opt-in), we may send you emails about our store, product launches, offers, or content related to healthy, eco-friendly living.

How to withdraw consent:

You may unsubscribe or withdraw your consent at any time by:

  • Clicking the “Unsubscribe” link in our emails, or

  • Contacting us at hello@raecare.com

3. Disclosure of Information

We do not sell or rent your personal data to third parties.

However, we may disclose your information:

  • If required by Malaysian law, court order, or government regulation

  • If you violate our Terms of Service

  • To protect our legal rights or in connection with legal claims

4. Hosting & Payment Security

Shopify Platform

Our online store is hosted on Shopify Inc., a global e-commerce platform. Your data is stored securely through Shopify’s data storage, databases, and applications, protected by encryption and secure firewalls. Shopify complies with international standards, including PCI-DSS for payment security.

Payment Gateways

Payment information is processed via secure third-party gateways such as iPay88, PayPal, or Shopify Payments, depending on your checkout method. These providers may collect personal data such as credit/debit card details as required to complete the transaction.

We recommend reviewing their privacy policies to understand how your data is handled. Raecare does not store or retain your payment information.

5. Third-Party Services

We only share your data with third parties necessary to run our business, such as:

  • Courier/delivery companies (e.g., J&T, PosLaju, DHL)

  • Email marketing platforms (with consent)

  • Inventory and order management services

These third parties are contractually obligated to use your data only to perform their assigned duties and protect it from misuse.

6. Links to Other Sites

Our website may contain links to third-party sites (e.g., Instagram, Facebook, external blogs). Once redirected, we are no longer responsible for their privacy practices. We recommend reviewing their privacy policies separately.

7. Security

We implement industry best practices to protect your personal information from unauthorized access, misuse, alteration, or loss. This includes:

  • Encrypted SSL connections

  • Firewall-protected servers

  • Restricted access to personal data

While no method of transmission over the Internet is 100% secure, we continuously improve our systems to safeguard your data.

8. Data Retention

We retain your personal information only for as long as necessary:

  • To fulfill orders and provide support

  • To comply with legal, tax, or regulatory requirements in Malaysia

  • Or until you request deletion of your data

9. Age of Consent

By using this website, you confirm that you are:

  • At least 18 years of age, or

  • The legal guardian providing consent for a minor to use this site

10. Your Rights (PDPA Malaysia)

Under Malaysia’s PDPA 2010, you have the right to:

  • Access and correct your personal data

  • Withdraw consent at any time

  • Request information on how your data is processed

  • Make a complaint to the Department of Personal Data Protection (JPDP) if your data is misused

To make a request, email us at hello@raecare.com.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your data, please reach out:

RAECARE CHEMICALS (003004064-X)

Email: hello@raecare.com

Phone/WhatsApp: +6012 333 7454