Terms of Service

This website is operated by Raecare Chemicals (003004064-X), a company registered in Malaysia. Throughout the site, the terms “we”, “us” and “our” refer to Raecare. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including additional terms, policies and notices referenced here or linked.

These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. Please read them carefully before using our website or services. If you do not agree to these Terms, you may not access or use any part of our services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell products and services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or have obtained parental consent for any minors using this site. You may not use our products for any illegal or unauthorised purpose, and you must not violate any local or international laws when using our Service.

Any violation of these Terms may result in the immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time. Content (excluding credit card info) may be transferred unencrypted across networks and adapted to meet technical requirements. Credit card details are always encrypted during transfer.

You agree not to reproduce, copy, or exploit any portion of our Service without written permission.

3. Product Information

All information on our site is for general reference only. We strive to ensure accuracy but make no warranties about completeness or timeliness. Product images and descriptions are provided for illustrative purposes — actual product packaging or colour may vary.

4. Pricing & Availability

All prices are in Malaysian Ringgit (RM) and are subject to change without notice. We reserve the right to change or discontinue products at any time. All orders are subject to availability.

5. Orders & Billing

We may refuse or cancel any order at our discretion, especially if fraud or unauthorised activity is suspected. Please ensure your billing and contact details are accurate. You are responsible for keeping your account information up to date.

6. Shipping & Returns

Orders are typically processed within 1–3 business days. Delivery delays may occur during public holidays or sales periods. Return eligibility is subject to our Return Policy.

7. Use of Third-Party Services

We use third-party providers such as payment gateways, shipping couriers, and marketing tools. These parties may have their own terms and privacy policies. We are not liable for any harm or loss caused by third-party services.

8. User Feedback & Submissions

By submitting comments or reviews, you grant us the right to use, reproduce, and share that content. We may monitor and remove content deemed inappropriate. You agree not to post content that is unlawful, offensive, or infringes on third-party rights.

9. Privacy

Your submission of personal information through our store is governed by our Privacy Policy. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

10. Prohibited Uses

You agree not to use the website:

  • For unlawful purposes

  • To infringe on intellectual property rights

  • To transmit malware or spam

  • To collect personal information of others

  • To circumvent security features

Violation of these rules may result in termination of access to our Service.

11. Limitation of Liability

All services and products are provided “as is” and “as available.” We do not guarantee uninterrupted service or error-free operation. In no event shall Raecare or its affiliates be liable for indirect, incidental, or consequential damages, even if advised of their possibility.

12. Indemnification

You agree to indemnify and hold harmless Raecare and its affiliates from any claim arising from your breach of these Terms or violation of any law or third-party rights.

13. Severability

If any part of these Terms is found unenforceable, the rest shall remain valid and enforceable.

14. Termination

These Terms are effective unless terminated by either party. We reserve the right to suspend or terminate your access to our Service if you violate any part of these Terms.

15. Governing Law

These Terms and any related transactions shall be governed by the laws of Malaysia, without regard to conflict of law principles.

16. Changes to Terms of Service

We may update these Terms at any time. Changes take effect once posted to this page. Continued use of the site constitutes acceptance of any updates.


17. Contact Information

For any questions about these Terms, please contact:

Raecare Chemicals

Email: hello@raecare.com

Phone / WhatsApp: +6012 333 7454