Refund Policy

Refund Policy

Thank you for shopping at raecare.com

A refund may be offered at our discretion. We will try to resolve all requests for refund within 7 business days of receiving the request. 

Complaints
 Any complaints or request for refund must be made within 24 hours upon receiving the products. 

Returns
You have [7] business days to return an item from the date you received it. Only return via courier with tracking number given is accepted for a return.

To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging. 

Your item needs to have the receipt or proof of purchase from our website. 

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to you. All refund will be issued as a gift voucher at raecare.com website, which can be used for next purchase. Refunds to credit card or cash are not available. If your return is not approved, we will resend you the parcel. 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

The maximum refund offered is the value of the product. Further compensation is not available. 

Damaged item during shipment
The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately us at hello@raecare.com. We will provide a refund in a form of gift voucher upon confirmation.